Frequently Asked Questions
Everything you need to know before your next expedition.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. Since outdoor gear often requires layering, we recommend sizing up if you plan to wear thermal base layers underneath your outerwear.
Are your jackets and boots fully waterproof?
We offer various levels of protection, from water-resistant to fully waterproof GORE-TEX technology. Please check the 'Technical Specs' section on each product page for specific waterproof ratings and breathability scores.
What is your return policy for worn gear?
We accept returns on all items within 30 days of delivery, provided they are in original condition with tags attached. For safety reasons, gear that has been used on a trail or shows signs of outdoor wear cannot be returned unless it is defective.
How long does shipping take for international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout.
Do you offer a warranty on your performance apparel?
Yes, all Outdoor Adventure Store branded apparel comes with a limited one-year warranty covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.